Embed troubleshooting

• Confirm the snippet is pasted on the right page.
• Make sure your site isn’t stripping <script> tags.
• Disable aggressive ad/script blockers while testing.
• Check for duplicate loader scripts.
• Verify the widget ID matches the one you configured.

If it still doesn’t render, contact support with your page URL so we can reproduce it.

Most builders give you two options:

• Page embed (best for reviews, feeds, forms, calendars): paste into the page content.
• Global injection (best for chat launchers and some popups): paste into a global footer/header.

If you’re unsure, start with page embed. Once it works, move it site-wide if needed.

Many platforms intentionally disable scripts inside their visual editor. Always test on the published URL.

If your platform strips scripts entirely, use the iframe fallback /embed/<your-widget-id> and embed it as an iframe instead of a script. This is less flexible, but it’s the most compatible option.

If you paste the loader script multiple times on the same page, the runtime can initialize more than once. Symptoms include flicker, duplicated widgets, or repeated network requests.

Fix: keep only one loader per page, then place multiple widget containers below it.

Support is fastest when we can reproduce the issue.

Please include:

• The page URL where the widget is embedded (or the editor URL)
• The platform/builder (WordPress, Webflow, Shopify, Squarespace, etc.)
• What you expected to happen vs what you see
• A screenshot of where the snippet is pasted (or a short screen recording)

If your issue involves a social connection (Instagram/Threads/TikTok), also include:

• Which login path you used (Instagram vs Meta vs TikTok)
• A screenshot of the provider error screen (if any)
• Whether the account is Personal vs Business/Creator

Contact us here: /support.